Refund and Replacement Policy | VENMORA

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1. The "Zero-Defect" Commitment VENMORA operates a high-standard supply chain to ensure every electric massager meets our quality benchmarks. Because we utilize an automated 3PL fulfillment network (Zambeel), we adhere to strict processing timelines that allow us to maintain efficiency and low costs for our customers.

2. 7-Day Critical Claim Window If your device arrives non-functional, damaged, or incorrect, you must initiate a formal claim within 7 working days of the delivery timestamp.

• Mandatory Evidence: All claims must be accompanied by a high-definition video demonstrating the technical fault and a clear photo of the original shipping label.

• Resolution: Verified defects reported within this window are eligible for a Free Replacement. We do not offer cash refunds for items where a functional replacement is available.

3. Voluntary Technical Support Beyond the 7-day defect window, VENMORA provides a 30-day "Goodwill Support" period. During this time, we will assist with troubleshooting and usage guidance. However, we are not legally obligated to provide replacements or refunds for claims initiated after the initial 7-day period.

4. Hygiene and Non-Returnable Items Due to the nature of personal wellness products, any massager that has come into direct skin contact or has been used with massage oils is strictly non-returnable for hygiene and safety reasons.

5. Return Logistics Unauthorized returns will be rejected. If a return is authorized, the item must be in its original packaging. Return shipping costs are the responsibility of the consumer unless a manufacturing defect is confirmed by our technical team.